We strive to process and ship all orders quickly — within 24–72 hours of purchase. Once your order has been shipped, you will receive an email with tracking details. After receiving this message, you can use the provided tracking information to follow your order’s progress on our delivery partner’s website.

It usually takes 1–3 business days to process and ship your order.

Once you send your items back to us, you should receive your refund within 10 business days after the package arrives at our warehouse. You can track your return shipment using the tracking number provided by your chosen carrier to see when it reaches us. The 10-day processing period begins once the return is delivered. When your refund is issued, you’ll receive an email confirmation. Please note that it may take up to 3 additional days for the refund to appear in your bank account. If you haven’t received it by then, please contact us at info@lukeandmia.com.

We offer several payment methods to make your shopping experience easy and secure. Here are the payment options currently accepted:

Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express.

Mobile Payments: Depending on your location, we may also accept mobile payment solutions such as Apple Pay, Shop Pay, and Google Pay.

Please note: The availability of payment methods may vary based on your location and the specific products you purchase.

If you have any questions or need assistance with payment, please contact our customer support team.

We offer a 14-day return period during which you can return your package without providing a reason. The 14 days are counted from the date you receive your order, and the return must be shipped back to us within that time frame.

Return Conditions:

All returned items must be unused, in perfect condition, and with original tags attached.

For items purchased on sale, refunds are not available. These products can be exchanged for another item from the collection or for a store credit.

Shipping costs are non-refundable.

Making a return is simple! Here’s what you need to do:

Within 14 days of receiving your order, send us an email at info@lukeandmia.com and let us know that you’d like to return or exchange one or more items.

Our team will quickly provide you with detailed return instructions.

Follow the steps provided to complete your return process.

Return costs may vary depending on your location and the reason for the return. We recommend using a registered shipping service from a trusted carrier to ensure your package arrives safely.

Please note: Return shipping costs are non-refundable.

For more details about return shipping and related costs, please review our Return Policy or contact our customer support team.

We do our best to process all returns as quickly as possible. Once your return package arrives at our warehouse, it will be processed within 10 business days.

You can use the tracking number provided with your return shipment to check when your package reaches us. The 10-day processing period begins once it’s delivered.

When your refund is issued, you’ll receive a confirmation email. Please note that it may take up to 3 additional days for the refund to appear in your bank account.

Yes, you can make an exchange! Your first exchange will be shipped from our warehouse free of charge. For any additional exchanges, shipping costs are the customer’s responsibility.

Here’s how to start your exchange:

1. 
   Send an email to info@lukeandmia.com within 14 days of receiving your order to begin the exchange process.
   
2. 
   Include details about the items you’d like to exchange and the reason for the exchange.
   
3. 
   Our team will send you step-by-step instructions on how to proceed.
   
4. 
   Follow the provided instructions to complete your exchange.
   

Once we receive the returned items, we’ll process your exchange and ship the replacement product as soon as possible.

International customers: Please note that we are not responsible for any customs fees, import duties, or taxes on return shipments for exchanges. You are responsible for all costs and fees related to returning your order.

We recommend using a trackable shipping method or obtaining proof of postage, as we cannot process exchanges for lost return packages.

If you have any questions or need further assistance, please contact our customer support team — we’re always happy to help!

For press inquiries, please contact us at info@lukeandmia.com.

We’re excited that you’re interested in joining Luke & Mia!

Send us an email at info@lukeandmia.com, and we’ll get back to you as soon as possible.

If you have any questions, don’t hesitate to reach out — we’re always happy to help.

Our support team is available 6 days a week to answer all your questions.

Contact: info@lukeandmia.com

We always strive to respond to all inquiries within 4 hours.